Indeed, a Google search brings up hundreds of negative reviews. The suit alleges that Friedman’s complaint is only the tip of the iceberg-and states that the number of potential plaintiffs in the class suit could number “in the thousands or tens of thousands.” In an attempt to regrow her hair, she claims that she was forced to spend a substantial amount money on vitamins and extensions to mask the loss. They claim that the WEN products can cause severe and possibly permanent damage to hair, including significant hair loss to the point of visible bald spots, hair breakage, scalp irritation, and rash.Īccording to court papers, nurse practitioner Amy Friedman bought the WEN Sweet Almond Mint basic kit in January of 2014 for $29.95, and within two weeks “began losing substantial and abnormal amounts of hair.” The shedding continued, she said, for approximately three weeks after she stopped using WEN, and eventually resulted in her losing “one quarter to one third” of the hair on her head. Now, more than 200 women in 40 states have joined a class action lawsuit against WEN by Chaz Dean and infomercial giant Guthy-Renker in California Federal Court. Over the years, horror stories from customers have circulated online-on WEN product forums and sites including Pissed Consumer and Amazon-about WEN’s 5-in-1 Cleansing Conditioners causing hair to come out in handfuls, as well as clogged drains and bald spots. and watched celebrity hair stylist Chaz Dean work his magic on the manes of Brooke Shields and Alyssa Milano will be familiar with the WEN hair care range.īilled as a sulfate-free alternative to shampoo, WEN promises to “take the place of your shampoo, conditioner, deep conditioner, detangler, and leave-in conditioner.”īut the cult favorite products have also attracted controversy. Let countparent = el.closest('.rating').querySelector('b.count') Ĭountparent.Anyone who has channel-surfed at 3 a.m. Let avgparent = el.closest('.rating').querySelector('.average') Īvgparent.innerText = (pleteRating / 10).toFixed(2) Let starDesc = el.querySelector('.starDesc') Let largeStars = document.querySelectorAll('.largeStars') Let stars = document.querySelectorAll('.stars') I definitely shed, but not an unusual or worrisome amount.) (And I haven't noticed any of the hair-loss issues others report. This WEN is expensive stuff, which is part of the reason why I use it more creatively than that instructions suggest, but I really like the results and plan to keep using it. (I can't go for longer than 24 hours without washing my hair or it looks very greasy.) After using WEN for the past 5 months or so, my hair feels soft and silky and THICKER, and it has a ton of body. (I have a "medium" head of hair, my stylist always says.) The bottom three or four inches of my hair were always dry, while my scalp can quickly become oily. I don't have thin hair, but I also don't have a LOT of hair. I'm 37 and my hair is fine and straight and has a tendency to dry out quickly. The overall condition of my hair has improved tremendously in the last five months since I started using WEN. Also, I've made a "tonic" that is a mixture of WEN, almond oil, water, and a volumizing gel, and occasionally I'll spritz that all over my towel-dried hair before styling. The WEN instructions suggest that you apply a small (large pea-sized) amount to soaking wet hair as a leave-in conditioner, and I do that. (I normally add a couple squirts of the WEN to my dollop of shampoo.) The other days I use WEN cleansing conditioner as my shampoo, but I DO always follow-up with a color-preserving (John Frieda) conditioner afterwards. I "wash" my hair every day but use regular shampoo probably once or twice a week. I don't use it exactly the way the instructions suggest. I've been using WEN cleansing conditioner (the cucumber aloe variety) for about 5 months now.